Frequently Asked Questions
Everything you need to know about shopping with Bienvenu.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment and offer fit recommendations—ranging from slim to oversized—to ensure you find your perfect match.
What is Bienvenu's return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label. Please note that jewelry and final sale items are non-returnable.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are your materials sustainably sourced?
At Bienvenu, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with fair-trade certified factories.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders almost immediately. You can modify or cancel your order within 30 minutes of placement by contacting our support team or using the 'Cancel' link in your confirmation email.